(Updated) OneNote In-App Support Feature in Win32 – Quixtec

Microsoft 365 Curtain Reveal Tech Bulletin Header

Richard Quatier
February 17, 2023

Microsoft 365 Apps, Microsoft 365 Experts

From Microsoft Corporation
Technical Bulletin MC498604 · Published Jan 18, 2023 · Last updated Feb 2, 2023

Message Summary

Updated February 2, 2023: We have updated the rollout timeline below. Thank you for your patience.

The OneNote In-App Support feature will be available on the Windows platform soon! Users who encounter issues within OneNote can communicate with a support team directly using the messaging support feature.

When this will happen:

We will begin rollout in late February (previously late January) and expect to complete rollout by mid-March (previously mid-February).

How this will affect your organization:

The in-app support feature will be accessible to all OneNote users. However, only the admins of a commercial organization, admins of an educational organization and Teachers will be connected to a support agent. All non-admins of commercial organization, educational organization will not be connected to a live support agent but can leave feedback about issues experienced related to OneNote.

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What you need to do to prepare:

There is nothing you need to do to prepare for this feature. You may want to notify individuals within your organization about the new support feature coming soon.

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Richard is an excellent project manager and educator and has been invaluable as we learn to navigate owning and operating our own business. He helped us to build a beautiful, properly functioning website while keeping costs manageable, alerting us to avoidable pitfalls, and keeping us on task to push through the more difficult phases of branding, site speed, SEO, and many other issues we never could have figured out if not for his guidance. Richard is honest, communicative, detail-oriented, and quick to respond to questions and offer suggestions to improve site performance and enhance our messaging. We have recommended him and his company to others and will continue to do so with enthusiasm. He truly wants the best outcome for his clients and puts in the work to make it happen while being mindful of budget and value-add opportunities. We are grateful for his knowledge, his patience, and the team he has put together. There is no-one we would rather have guiding our tech processes!

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