MC680788 · Microsoft 365 Suite, Microsoft 365 Experts
From Microsoft Corporation
Technical Bulletin MC680788 · Published Oct 11, 2023
ACTION REQUIRED by NOV 1, 2023
Message Summary
In 2020, we added a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you call support, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization’s account.
How this will affect your organization:
This change will be enforced as of November 1, 2023
How this affects your organization:
Starting November 1, 2023, this enhanced verification will be required to open and manage a phone-initiated case with Support.
What you need to do to prepare:
To help ensure an expedited Support experience, users with appropriate permissions can update their profile contact information in Admin center->Users->Active users->Admin Name->Manage contact information.
