Service Health Integration for the Microsoft 365 Support Integration app in ServiceNow – Quixtec

Microsoft 365 Curtain Reveal Tech Bulletin Header

Richard Quatier
February 27, 2023

MC514079 – Microsoft 365 Apps, Microsoft 365 Experts

From Microsoft Corporation
Technical Bulletin MC514079 · Published Feb 10, 2023

Message Summary

Microsoft 365 support integration app for ServiceNow, enables you to integrate Microsoft 365 service health and support with ServiceNow. You can research Microsoft known and reported issues, resolve incidents, and complete tasks using Microsoft recommended solutions and if necessary, escalate to Microsoft support agents.

In the latest update (version 2.1) to the app, we have introduced a feature that allows customers to configure the app to create ServiceNow incidents whenever Microsoft generates a service health incident.

When this will happen:

Version 2.1 of the Microsoft 365 support integration has been made available as of February 1, 2023.

How this will affect your organization:

Updating to this latest version will allow you to configure the app so that ServiceNow incidents are automatically created for any corresponding service health incidents generated by Microsoft.

Learn how to configure service health incidents for your ServiceNow instance here.

What you need to do to prepare:

You will need to update the latest version of the app (v2.1) and configure the new settings in your ServiceNow environment.

Learn more about the app here.

Additional information

Testimonials

Client Feedback

Our greatest reward is satisfaction from a job well done. If you have worked with QuixTec, LLC, we’d love to hear from you about your experience.

Richard is an excellent project manager and educator and has been invaluable as we learn to navigate owning and operating our own business. He helped us to build a beautiful, properly functioning website while keeping costs manageable, alerting us to avoidable pitfalls, and keeping us on task to push through the more difficult phases of branding, site speed, SEO, and many other issues we never could have figured out if not for his guidance. Richard is honest, communicative, detail-oriented, and quick to respond to questions and offer suggestions to improve site performance and enhance our messaging. We have recommended him and his company to others and will continue to do so with enthusiasm. He truly wants the best outcome for his clients and puts in the work to make it happen while being mindful of budget and value-add opportunities. We are grateful for his knowledge, his patience, and the team he has put together. There is no-one we would rather have guiding our tech processes!

Darien Grove Co-owner PTNW

"Richard’s www.quixtec.com team is awesome. I highly recommend anyone trying to grow their marketing and sales efforts (in a way that is budget friendly yet massively efficient) Originally I looked into Constant Contact, Mailchimp type services but quickly found that they nickel and dime you for email campaigns, charge thousands for marketing automation features and at the end of the day you have no ownership of the toolset. QuixTec was quite efficient at setting up my cloud toolset. Richard personally helped me daily and allowed me to drive when possible as this helps me learn long term. Getting the first email template built was a breeze with their hands-on guidance. They walked me through every step of building and kicking off our first automated campaign. Within 1-2 days I was seeing site visits and contact form submissions leading to immediate sales. I now own a very extensive toolkit in emailing and market automation and I know how to use it."

Eric Larson Founder, Actrion-CS

We were given a very hard task of completing a real estate project management and real estate asset management data base technology platforms and QuixTec has delivered on time, under budget with great results. I highly recommend and endorse QuixTec for all your technology needs. They’re the best!

Vahak Agojian World Vision International

When the idea for our business first came about, researching and finding out the many faces of owning and operating a business were a given. The most difficult and terrifying—yes, for me, terrifying, aspect was the one of Technology. Not just Technology, but everyyything that goes with that term! Building a website delayed the dream, because my insecurity about how to even begin, was overwhelming at the time. Many options were available, and we decided on Richard, because of his knowledge in all applications of the technical side, he knew the lingo required and where it needed to be, his connections and background, his patience and common sense. We are, thanks to Richard and his expertise, fully functional and integrated for where we need to be at this point in our business, confidently knowing that the “Technical” side of things show well, provide an easy experience for our customers, and as we grow, Richard is several steps ahead of us on how to apply what’s needed next. Thank you, Richard Quatier, for all you have done for us to take the worry out of this part of running a business!

Lee Grove Co-Owner PTNW

QuixTec is a Microsoft Certified Partner located in Seattle. Our services fit any sized organization.

Quick Links

Other Pages

Connect with us

(425) 367-9025

contactus@quixtec.com

Copyright & Design By @Quixteck- 2025